Known across the sector asThe DLO Guy
Rapid, independent diagnosis and recovery for housing repairs & maintenance
After more than 20 years supporting landlords through operational leadership and consultancy, TRISTAR now focuses on getting in fast — diagnosing what is really driving the pressure in an in-house repairs and maintenance service, then helping you stabilise and improve it.
Housing providers increasingly need experienced independent support to help understand and stabilise specific operational challenges.
TRISTAR focuses on short sharp intervention support rather than long-term interim placements or consultancy programmes.
Help focused on the specific problem in front of you — not an open-ended programme.
Short, sharp involvement to regain control and momentum where it has slipped.
Operational grounding and independent challenge, applied where it matters most.
A new interim's first fortnight is meet-the-team and exec introductions — at a premium day rate, with no commitment to an outcome.
A TRISTAR diagnostic is a fixed piece of work with one deliverable: a straight answer on what is really wrong — usually in less time, and at less cost, than that onboarding alone.
Six focused interventions to help understand, stabilise and improve repairs and maintenance delivery.
Understand the real problem before moving to solutions.
Independent early-stage assessment that gets to the underlying drivers of service pressure — before anyone commits to a fix.
What that can look like
Short sharp support to regain control.
Targeted, hands-on support where performance, coordination or delivery confidence has weakened.
What that can look like
When services need stabilisation.
Independent support where performance, confidence or operational control has drifted.
What that can look like
Visibility, ownership and control.
Bringing ownership and grip back to responsive repairs performance.
What that can look like
Flow matters.
Because void performance is usually a flow problem, not an effort problem.
What that can look like
The statutory clock is already running.
Phase 1 is live now and the hazard scope widens from 2026 — practical help to be ready operationally, not just on paper.
What that can look like
For more than 20 years Mike Wilson has supported landlords through operational leadership, consultancy and intervention across housing repairs and maintenance.
TRISTAR combines operational credibility with independent challenge and practical support. Short sharp intervention. Not theoretical consultancy. Not traditional interim.
Still helping landlords solve operational problems. Just differently.
A simple, low-risk engagement model designed to get hold of the problem quickly.
Understand what is really happening — the underlying drivers, not just the symptoms.
Targeted intervention and independent challenge to regain control and confidence.
Support recovery and rebuild operational confidence for the longer term.
Observations, challenge and operational thinking from across housing repairs and maintenance.
Outstanding DLOs outperform any private contractor. Others consume millions before being outsourced. They rarely fail for the reasons people assume.
Read →Most organisations reach for the solution before they've understood the problem — then wonder why the same issues remain six months later.
Read →Days-to-re-let is the question everyone leads with. On its own it tells you very little. Void performance isn't a race — it's a balance.
Read →More observations and operational thinking on LinkedIn →
Sometimes the hardest part is knowing where the real problem sits.
TRISTAR provides rapid, independent diagnosis and recovery where experienced support is needed.